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Better Than Money Back

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  1. Reese says:

    50 minutes later?!? You two must be very patient.

  2. Erica says:

    This was a fair thing for them to do. At least they tried to correct their error.

  3. Alice says:

    Did no one else notice you sitting there not being served? For nearly an hour?

  4. Aidan says:

    I agree. A money back guarantee is great, but these days it is really important for businesses to set themselves apart from the competition.

  5. Chase says:

    Customer satisfaction is the most important thing. If they are not happy, you will lose both money and loyalty.

  6. Mogan says:

    win-win situation does not occur often in reality. There’s alway one party suffer more loss, if you are the business own, make sure that one is you, not your customer.

  7. Blake says:

    Word of mouth is so powerful these days…you can build reputation overnight and also ruin it overnight.

  8. Chloe says:

    I’ve run into the same situation. Unfortunately I didn’t get refund, apology or any other kind of compensation…

  9. ccholai says:

    wow – wish more places were like that – but wow true 50mins! that took a lot of patience! and guess it was worth it too!

  10. Richard says:

    As a customer, I always appreciate it when a business stands behind their brand. It makes me loyal to them and willing to give them a second chance when they acknowledge their shortcomings.

  11. Allen says:

    Giving the customer a level of comfort is really important. People need to be free to overcome their skepticism, and a guarantee does just that.

  12. Cullen says:

    Amazing, I never expected that tactic to be effective, I’ve seen the worse reactions from people who’ve had the same situation saying they’ll never come back, but I guess in here you don’t get to see managers like that too often.

  13. Pat says:

    To give out a compensation as generous as that meant, the establishment valued its customer. A lot of restaurants would actually just let you leave. But this guy has succesfully gained a long term profitable relationship by making you happy!

  14. Andrew says:

    They’ve actually invested on you and you didn’t know it. such is the power of marketing. I always though my marketing class was rubbish but now that i think about it. It really does help me get money.

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