I rent a business postal address in Milton Keynes through a company called United Business Centres or UBC.
It’s been going pretty well until recently when I heard they were going bust. Nobody from the company had been in touch but when pressed I was e-mailed a copy of a letter from the CEO saying everything was rosy and they were just closing one office.
But one week later….
I received a letter from their receivers saying that they were going bust. I was annoyed because I needed to find another office address as well as pay for business mail redirection.
I went in to collect my mail today expecting to find it closed or closing down and it was open for business as usual. The receptionist gave me my mail and when I asked her if they were closing she casually said ‘Oh no, we have been bought out by Regus.’
I asked why nobody had bothered to tell me about this and she simply shrugged and responded with the 4 saddest words in business, ‘It’s not my job.’
I could have come back with ‘Whose job is it then?’ but really, what is the point? When your front line, customer facing staff are so apathetic then it becomes clear why they went bust in the first place.
Paul Browning